Onix brings the power of AI agents and agentspace to customer service with acquisition of UJET services unit

Onix has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. This strategic acquisition enhances Onix’s position as a premier Google Cloud partner, accelerating the delivery of next-generation, AI-driven customer engagement solutions and advancing the modernisation of enterprise contact centers.

UJET’s platform, built entirely on Google Cloud and deeply integrated with Google’s Customer Engagement AI Suite (CES), plays a pivotal role in helping enterprises transform customer experiences using generative AI. With the addition of UJET’s professional services team, Onix gains unmatched expertise in deploying CES solutions globally, positioning the company to scale rapidly and drive transformative outcomes for some of the world’s most complex and high-volume contact centers.

This integration will bring together UJET’s CCaaS capabilities with Onix’s unique IP, Agentic AI solutions, and Agentspace across more than 10 industries. The ...