Observability delivers up to 10x ROI for telcos, while technology industry looks to mature foundational DevOps practices: New Relic report

New Relic released its State of Observability for Telecommunications and Technology report, which reveals the dramatically different approaches to observability adoption being taken by these two industries. Surveying over 500 engineering leaders and IT team members at telecommunications and technology companies, the report is based on data from the New Relic 2025 Observability Forecast. The report reveals a link between companies using AI and realising a strong return on investment (ROI) by adopting observability to monitor AI systems. The data also suggests that telcos are betting big on AI-powered observability, while technology companies lead the way in traditional monitoring capabilities.

Outages are frequent and costly

The research reveals that 57% of telcos and 27% of technology respondents experience high-business-impact outages weekly or more. The cost of this downtime is staggering and a shared concern for both industries. High-impact outages cost telcos an average of $2 million per ...