ManageEngine unveils its biggest Generative AI release yet for ServiceDesk Plus, aimed at enhancing productivity for IT teams

ManageEngine announced a major GenAI release in the cloud version of its unified service management platform, ServiceDesk Plus, to transform service experiences and foster greater productivity levels for end users, technicians, and process owners.

ManageEngine’s AI strategy for ServiceDesk Plus revolves around providing customers with the flexibility to choose the AI providers of their choice for various AI capabilities. Customers can leverage Zia LLM without any additional pay-per-usage costs or choose between public AI providers like ChatGPT and Azure OpenAI. The company believes that this approach helps customers leverage the best model suitable for various AI functionalities while also optimising the costs involved.

“As AI initiatives across enterprises accelerate, it is important to ensure that they seamlessly integrate into the enterprise IT ecosystem and learn from and adapt to workflows to harness the true potential of these initiatives,” said Umasankar Narayanasamy, vice president at ManageEngine.

“With ...