Kriyam accelerates secure customer verification with Agora’s real-time engagement platform

Agora announced that Kriyam.ai has implemented Agora’s Real-Time Engagement (RTE) capabilities to enhance and scale its customer onboarding workflows for BFSI organisations.

Kriyam.ai partners with banks, insurers, and fintech to streamline digital verification through AI-powered document intelligence, video KYC, and fraud detection. Before adopting Agora, Kriyam.ai faced several operational challenges: dropped verification calls, low completion rates, and prolonged agent time due to repeated or incomplete interactions. These inefficiencies not only increased costs but also constrained Kriyam.ai’s ability to scale its verification stack reliably.

“Verification today is no longer just a compliance step—it is a critical moment where trust is built. Kriyam is reimagining this moment with AI-first intelligence, and our real-time engagement infrastructure ensures they can deliver that experience reliably at scale. Together, we are enabling BFSI organisations to move from transactional verification to truly connected, customer-centric journeys,” said Ranga ...