Joyalukkas Partners with Zoho to Unify Sales Operations and Redefine Customer Experience Across Global Retail Operations

Joyalukkas has partnered with Zoho to drive a large-scale digital transformation of its global retail operations. In the first phase, the company implemented Zoho’s Customer Experience Platform across more than 100 stores in India, unifying sales and service functions, centralising customer data and enhancing operational agility. With the successful India rollout complete, the platform is now deployed across Joyalukkas’ 10 international markets, including the UAE, United States, United Kingdom, Singapore, and Malaysia.

Powered by contextual intelligence, the platform enables personalised, real-time engagement and establishes a scalable foundation for customer experience innovation across global markets.

As a legacy premium brand with a growing global presence, Joyalukkas continues to evolve to meet the dynamic needs of its customers across markets. With an expansive omnichannel footprint, the brand recognised the opportunity to enhance its customer experience by bringing greater cohesion, intelligence and agility to its operations. To elevate visibility, streamline processes and ...