India’s leap to AI Maturity begins with skills as Agentic AI expected to redefine 10.35 million jobs by 2030: New ServiceNow report 2025

“India’s AI journey is at a defining moment with Agentic AI reshaping the workforce and redefining 10.35 million roles while creating over 3 million new tech jobs by 2030,” said Sumeet Mathur, Senior Vice President and Managing Director, ServiceNow India Technology and Business Center.

ServiceNow’s AI Maturity Index identifies Indian AI Pacesetters who are leading this transformation by getting five things right: a clear AI vision, platform-first thinking, the right talent mix, strong governance, and scaled Agentic AI implementation. The impact is significant — 57% report improved efficiency and productivity.

“India has a generational opportunity to lead globally by developing AI-ready talent, redesigning workflows, and reorienting business models around continuous innovation. The message for Indian enterprises is clear: the era of scattered pilots is behind us. Competing globally now requires bold execution, integrated strategy, and genuine human-AI collaboration based on trust, transparency, and skill,” said ...