India’s leap to AI Maturity begins with skills as Agentic AI expected to redefine 10.35 million jobs by 2030: New ServiceNow Report 2025

India is poised for the world’s largest workforce transformation, with Agentic AI expected to redefine 10.35 million roles by 2030, according to newly released ServiceNow AI Skills Research 2025, conducted with Pearson. This shift signals a generational opportunity for India’s vast talent base—shifting from process‑driven tasks to purpose‑led innovation and enabling a reimagined future of work.

“India’s AI journey is at a defining moment with Agentic AI reshaping the workforce and redefining 10.35 million roles while creating over 3 million new tech jobs by 2030,” said Sumeet Mathur, Senior Vice President and Managing Director, ServiceNow India Technology and Business Center.

ServiceNow’s AI Maturity Index identifies Indian AI Pacesetters who are leading this transformation by getting five things right: a clear AI vision, platform‑first thinking, the right talent mix, strong governance, and scaled Agentic AI implementation. The impact ...