India’s GCCs are poised to become the epicentre of global innovation: Avirag Jain, COO, R Systems

As global organisations increasingly seek to accelerate product innovation, the role of India’s Global Capability Centres has shifted dramatically from cost arbitrage to innovation powerhouses. R Systems, with over 25 years of deep-rooted expertise in product engineering, has been at the forefront of this evolution. The company’s transformation from a services firm to a partner in AI-led product engineering reflects not just changing market dynamics but a proactive vision for the future. In this in-depth conversation, Avirag Jain, Chief Operating Officer at R Systems International, shares the company’s approach to enabling global product delivery through its India GCC, key strategic priorities, and how it helps clients harness innovation at scale.

R Systems has evolved significantly, shifting from a service-focused firm to a partner in product engineering and AI transformation. How has your India GCC evolved to support this shift, and what are the key charters today in ...