India’s Banks Have an AI Problem – It’s Not What You Think

By Joydip Gypta, APAC Head and Chandan Pal, Chief Marketing Officer at Scienaptic AI

India has built something remarkable. UPI processes over 17 billion transactions a month. Account Aggregator is making consented financial data flow freely for the first time. GST has created a real-time ledger of business activity at a scale no other country has attempted.

And yet, walk into most Indian banks today, and AI is still a PowerPoint story.

Pilots everywhere. Production-grade systems, almost nowhere.

This is not a technology problem. India has the engineers, the data infrastructure, and the regulatory appetite for genuine innovation. The problem is a mental model problem. Most banks still treat AI as a feature to be added on top of existing systems rather than as the operating layer itself. The result is impressive demos that never quite make it to the branch counter, the credit desk, or the ...