How EZ, a Services Factory of the World, is Transforming Global Businesses Through Its AI-Powered Offerings

In a candid conversation with IT Voice, Joy Sharma unpacks how EZ is reshaping India’s global identity — from being the back office of the world to becoming its AI-powered “Services Factory.” With over 70+ B2B offerings and a pay-per-output model, EZ is pioneering a new era of intelligent, scalable, and compliant service delivery.

IT Voice- India has traditionally served as the back office to the world. With the emergence of AI-led companies like EZ, are we seeing a shift towards India becoming an intelligent solutions hub?

Joy Sharma : India’s role in the global economy is undergoing a fundamental reset. What was once a story of cost arbitrage is rapidly becoming one of capability leadership. We’re not just executing tasks anymore; we’re building intelligent systems, powered by proprietary AI agents, that accelerate delivery, enhance precision, and reduce cost across the board. At EZ, the shift is visible ...