How AI is Transforming the Telecom Industry

More and more businesses are exploring Artificial intelligence (AI) technologies to drive digital transformation. CSPs, cable companies, and the entire industry must find a path to value creation or be left behind. The telecom industry can benefit significantly from AI across the entire telco value chain: customer interaction, cost reduction, cybersecurity, and more.
The Race to Adopt AI
From telecom operators to cable companies, the telecommunications industry is expecting huge success from AI technologies. According to a recent Nvidia report, 90% of telecom professionals are
currently engaged with AI and 43% are investing in Generative AI (GenAI). GenAI refers to the various AI techniques, tools, and models designed to generate entirely new content based on an input. Businesses are embracing the technology to improve a wide variety of business needs: customer service and support (57%), employee productivity (57%), network operations and management (48%), network planning and design (40%), and marketing ...