GoTo boosts MSP efficiency with HaloPSA integration

In a move set to redefine IT workflow automation for Managed Service Providers (MSPs), GoTo has announced the integration of its AI-powered LogMeIn Resolve platform with HaloPSA, a leading professional services automation solution. The integration aims to streamline incident response, reduce manual tasks, and deliver faster, smarter service experiences.

Tailored for MSPs, this integration connects alerting and service management in real-time — automating ticket generation, syncing tenant data, and exporting device records with zero trust security protocols.

“The combined forces of HaloPSA and LogMeIn Resolve offer MSPs a faster, smarter, and more connected service experience,” said Tim Bowers, CEO, HaloPSA. “With automation driving the process, teams can focus on what matters — solving client issues, not toggling between systems.”

Key Highlights of the Integration:

1. Intelligent Ticket Automation – Auto-generate tickets in HaloPSA based on alert severity and let Resolve’s Virtual Technician handle resolution.

2. Custom Configurations – Pre-define SLAs, ticket statuses, and priorities ...