GoTo and Nexthink Announce Strategic Partnership to Transform Enterprise IT Support and the Employee Experience

GoTo announced a strategic partnership to transform how enterprises and Global System Integrators (GSIs) manage the digital workplace. The partnership enables a new integration between LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, and the Nexthink Infinity platform, delivering a seamless journey for IT teams from detection and diagnosis to insight and resolution.

Rather than relying on patched-together platforms or disruptive transitions, the integration launches Rescue’s AI-enhanced remote support sessions directly from the Nexthink platform, using data and insights to resolve issues faster, minimize downtime, and boost employee satisfaction.

“This partnership brings together the best of both worlds: Nexthink’s real-time digital experience insights and automation with Rescue’s secure, AI-powered remote support,” said Kaushik Shah, VP Technology Alliance at Nexthink. “By uniting detection, diagnosis, and resolution in one seamless journey, we’re helping IT teams and our GSI partners to resolve issues faster, prevent them ...