Gartner hype cycle for digital government services identifies 6 technologies to have transformational benefit within 5 years

There are six technologies that will have transformational benefits within five years for digital government services, according to Gartner, Inc. These include digital employee experience (DEX), AI code assistants, generative AI (GenAI), generative design AI, predictive analytics in government and workstyle analytics.

“Delivering services digitally continues to be a priority in government transformation plans,” says Daniel Snyder, Sr Director Analyst, KI Leader. “These technologies will help government CIOs bridge the gap between digital innovation goals and executing against strategy objectives. Collectively, they will be a crucial element for executives in aligning technology innovation to mission outcomes to keep pace with growing citizen expectations.”

This Hype Cycle for Digital Government Services presents innovative and emerging technologies and practices essential for governments to implement and mature digital transformation initiatives that ultimately lead to improved business outcomes.

Digital employee experience

Through 2027, multidisciplinary digital workplace teams that blend business and ...