FSS appoints first-ever Head of AI centre of excellence to pioneer AI-led innovations in India’s payments sector

Financial Software and Systems has announced the appointment of Rishi Verma as the Head – Artificial Intelligence, Centre of Excellence (AI-COE). In a first-of-its-kind move for the Indian payments ecosystem, FSS becomes one of the few companies in the industry to formally establish an AI leadership function, signalling a strategic shift toward AI-first product design, operational intelligence, and customer-centric transformation. With over 14 years of experience across AI/ML, analytics, and digital transformation, Rishi brings deep domain expertise, having led Generative AI initiatives, built and scaled AI Centres of Excellence, and driven impactful innovation across organisations such as RBL Bank, Diebold Nixdorf, L&T Infotech, and FirstRand Bank. His prior work includes the development of the Propensity engine, forecasting engine, credit risk engines, Intelligent fraud detection platforms, customer data platforms, MLOps /AIOps frameworks with a focus on ethical and responsible AI. Speaking on the strategic importance of the appointment, V. Balasubramanian, CEO ...