Forging Trust, Tech, and Transformation in Indian Banking

By Pratik Shah, Managing Director – India & SAARC, F5

In folklore, the phrase “Open Sesame” was a magical command that unlocked hidden treasures. Today, a fingerprint or face scan grants seamless access to banking apps turning once-mythical convenience into reality. Yet, as digital finance advances, so do risks. What happens when this digital key—our passwords and biometrics—falls into the wrong hands? The future of banking is no longer just about innovation but about forging a new foundation of trust, security, and inclusivity.

From Routine to Revolution
Indian banking is at a historic inflection point. No longer just a system for transactions, it is evolving into a force for financial empowerment, digital inclusion, and economic progress. The numbers tell the story: digital payments surged from 220 crore in 2013-14 to 18,592 crore in 2023-24, with transaction value skyrocketing from ₹952 lakh crore to ₹3,658 ...