Coforge and Nylas partner to revolutionise Salesforce customer scheduling and communication

Coforge Limited announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine customer engagement and operational efficiency within the Salesforce ecosystem.

This collaboration brings together Nylas’ advanced communication infrastructure and Coforge’s deep Salesforce consulting expertise to deliver an integrated, intelligent solution, enabling organisations to streamline scheduling, automate customer communications, and enhance CRM performance through personalised, data-driven interactions.

By integrating Nylas’ secure and scalable email, calendar, scheduling, and meeting bot APIs directly into Salesforce, Coforge is enabling enterprises to automate and enrich customer interactions with precision and ease. The solution supports seamless appointment scheduling, centralised communication management, and intelligent workflow automation, reducing operational friction, enhancing team productivity, and elevating customer satisfaction.

Franchise businesses face significant communication and operational challenges due to a lack of integrated solutions connecting franchisors with franchisee owners/operators. The absence of seamless, bi-directional meeting scheduling tools hampers engagement and ...