Clover Infotech transforms employee engagement and retention with the AI-enabled digital assistant ‘DIYA’

Clover Infotech has announced the successful implementation of DIYA (Digital Intelligence for your Assistance), an AI-powered digital assistant, to automate the employee query response process, thereby reducing the HR team’s workload and increasing productivity. The company has a strength of over 4,500 employees working at various client locations across multiple cities. Their HR team, based at the corporate office in Mumbai, used to handle employee queries from across the locations, which compelled them to dedicate a team of 5 people to exclusively address employee queries, which were largely redundant and repetitive.

Since its launch last year, DIYA has consistently answered an average of 6,110 queries per month. This includes 32% of queries on weekends and 35% during non-working hours (from 7 PM to 9 AM), saving the HR team over 1,000 man-hours of effort each month. The performance of ‘DIYA’ has received positive ...