Beyond Productivity: AI’s Role in Creating Hyper-Personalized and Inclusive Employee Experiences

-By Shishank Gupta, SVP, Service Offering Head, Infosys

At the heart of every workplace is a simple truth: no two employees are the same. The experiences that shape our sense of purpose and fulfillment are deeply personal. The realm of Employee experience (EX) captures this individuality, spanning every touchpoint between an employee and their organization – from hiring and onboarding to daily interactions, communication, and long-term career development.

Amplifying Human Potential
AI is transforming the workplace by amplifying human potential and enabling employees to take on tasks once beyond their reach – especially in creative and strategic roles. It not only boosts productivity but also improves decision-making and automates routine work, allowing teams to focus on higher-value activities. For instance, a marketing team can use generative AI to create personalized content, analyze performance, and optimize campaigns in real time – freeing up time for deeper creative work. By blending human ...