Alarming financial and operational cost of ‘Password Resets’

In the modern global workplace ecosystem, trust is no longer earned in conventional terms — it is enabled by secure, instant digital access and bolstered with dependable evidence.

According to Forrester Research, resetting a single password can cost an organization approximately $70.  This figure reflects both the direct expenses associated with IT staff time and the indirect costs tied to decreased employee productivity. For a medium-sized company, this can amount to an estimated $5.2 million annually spent on password management. Supporting this, Gartner’s 2024 guidance highlights that as much as 40% of IT support efforts are dedicated to password-related tasks. In response, analysts and industry experts advocate for self-service password reset (SSPR) systems.

As businesses scale across borders, the adoption of passwordless systems to ensure instant, secured access for employees has become a trusted methodology. In a world that is highly connected and increasingly reliant on ...