AI reshaping workforce management in India’s pharma & retail sector

Ever wonder why certain industries appear to address workforce issues differently than others?

Consider India’s pharmaceutical and retail industries – two huge growth employers that couldn’t be more different in their business models, but both are finding that AI isn’t simply altering their goods or services. It’s really transforming how they are managing their people.

Because ultimately, this isn’t about Humans vs AI. It’s about Humans with AI.

The answer reveals something fascinating about workforce management across industries. While retail can rely on digital marketing and e-commerce, pharma companies face unique constraints. Strict ethical codes mean no commercials for contraceptives, specialised medications, or most life-saving drugs. So how do they manage vast sales forces that must build relationships one doctor at a time?

The solution is reshaping workforce management itself.

Workforce Management Challenges Across Sectors

This regulatory environment poses workforce management challenges that are entirely ...