AI at work: Poonawalla Fincorp’s digital leap with four new tools

Mumbai, July 31, 2025 — In a strategic leap toward digital transformation, Poonawalla Fincorp Limited (PFL), a Cyrus Poonawalla Group-promoted NBFC focused on Consumer and MSME lending, has rolled out four advanced AI solutions across its operational and financial functions. This includes one Agentic AI system and three AI-powered platforms, reinforcing the company’s commitment to becoming a digitally confident and operationally agile enterprise.

The deployed solutions—an Agentic AI-powered Data Quality Index (DQI), an AI-based Infrastructure Management Solution, an in-house developed Fin-Bot for Financial Intelligence, and an AI-led Invoice Management System—are designed to drive speed, precision, and scalability across the organization.

A Strategic Shift to Intelligent Operations

According to Arvind Kapil, MD & CEO of Poonawalla Fincorp, the shift is intentional and forward-looking.

“We’re not treating AI as a one-time upgrade. It’s a long-term capability we are building deliberately across the organisation, grounded in ...