AI adoption surges in quality engineering, but enterprise-level scaling remains elusive: World Quality Report 2025

OpenText in collaboration with Capgemini and Sogeti announced the 17th edition of the World Quality Report 2025: Adapting to Emerging Worlds. The report reveals that while nearly 90% of organisations are now actively pursuing generative AI (Gen AI) in their quality engineering (QE) practices, only 15% have achieved enterprise-scale deployment.

The report finds a widening gap between organisational interest in Gen AI and actual readiness to adopt it effectively within QE. The journey from experimentation to implementation is more complex than anticipated, requiring alignment between operational innovation and strategic oversight.

“Quality engineering is being redefined by AI. Standing still is no longer an option – organisations must embrace AI-driven transformation to stay competitive and deliver faster with higher confidence,” said Tal Levi-Joseph, Senior Vice President, Application Delivery Management at OpenText. “AI has organisations moving beyond traditional testing to embed quality throughout the software delivery lifecycle.” 

“Comparing year on year data ...